Application stability
The mobile app had performance and reliability issues that needed to be stabilized.
Case Study
Lowri Beck companion app for gas meter technicians
Stabilizing and extending an Android mobile application used by UK gas meter service technicians to manage service orders in the field.
Our Client
Lowri Beck, a UK-based gas metering service provider, needed improvements to a mobile companion application used by technicians for service order management. Clever Grapes started the cooperation with Lowri Beck and completed the work after Lowri Beck was acquired by Calisen.
The Challenge
A field-service mobile app needed to become more stable, faster, and easier for technicians to use.
The application was used by gas meter service technicians on Zebra Android devices to carry out assigned service orders. It communicated with the backend in real time, but the existing codebase had reliability, performance, and maintainability issues that affected field operations.
Technician workflow
New functionality was needed to improve how technicians handled service orders in the field.
Performance bottlenecks
The existing Xamarin Forms codebase required refactoring to improve efficiency.
Real-time operations
Technicians needed reliable data exchange between Zebra mobile devices and the backend.
The Solution
Android companion app stabilization and delivery support
Clever Grapes optimized the Android mobile app built with Xamarin Forms, implemented real-time communication improvements, developed new field-service functionality, and performed extensive refactoring to remove errors and address performance issues.
Xamarin Forms Android app
Optimized the mobile application used by technicians on Zebra Android devices.
Real-time communication
Improved communication between mobile devices and the backend for field-service workflows.
New functionality
Developed additional features to support technician service-order execution.
Refactoring and error removal
Refactored performance-sensitive parts of the codebase and eliminated application errors.
Business Outcomes
Application stability and performance improved for field-service use.
New functionality helped technicians complete service-order work more effectively.
Zebra mobile devices exchanged data with the backend in real time.
“Clever Grapes has proven to be an outstanding software engineering provider. Their long-term commitment, highly-skilled engineers, fast assistance in emergencies, flexibility, reliability, and professionalism have contributed significantly to the success of our (Lowri Beck’s) IT initiatives. I wholeheartedly recommend Clever Grapes to any organization seeking a partner that goes above and beyond to deliver exceptional results.”
Nadeem Shafi
IT Director, CalisenWorking on a field-service mobile application?
We can help stabilize existing mobile products, improve technician workflows, and refactor performance-critical code without disrupting live operations.
Book a consultation